Policies
Service Booking and Confirmation
To book our services, please contact us through our website, email, or phone. We will work with you to schedule a convenient date and time for your move, junk removal, or valet trash service. Once your service is confirmed, we will provide you with a booking confirmation containing the agreed-upon details.
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Pricing and Payment
Our pricing is competitive and based on various factors such as the type of service, the size of the move or removal, and any additional services requested. We provide upfront and transparent pricing, so you know the cost of our services before the work begins. Payment is typically due upon completion of the service. We accept various payment methods, including cash, credit cards, and electronic transfers.
Cancellation or Rescheduling
We understand that circumstances may change. If you need to cancel or reschedule your service, please notify us as soon as possible to allow for necessary adjustments. Please note that cancellations made within a specified timeframe may be subject to a cancellation fee. We will inform you of any applicable fees during the booking process.
Liability and Insurance
While we take utmost care during the moving, junk removal, or valet trash process, accidents can happen. We carry appropriate liability insurance to protect against unforeseen events. If you have any valuable or fragile items that require special handling, please inform us in advance so that we can take necessary precautions. However, we recommend keeping such items with you if possible.
Customer Responsibilities
It is important that you provide accurate and detailed information about the nature of the service required, including the size and condition of items to be moved or removed. Please ensure that you have the necessary permissions or permits, if applicable, for the service to be performed at your current and destination locations.
Satisfaction Guarantee
Your satisfaction is our top priority. If you have any concerns or issues regarding our service, please contact us immediately, and we will make every effort to address and resolve them to your satisfaction.
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